6.1 Transak

Transak is a regulated Virtual Asset Service Provider (VASP) that enables fiat-to-crypto purchases. Although this service is technically accessed via a non-transactional proxy (for software compatibility only) operated by Valory, your transaction remains exclusively with Transak. This integration is offered for your convenience, and all onramp services are clearly branded and operated by Transak. When accessing Transak through Pearl, users are redirected to Transak's interface and contract directly with Transak under its own Terms of Service and Privacy Policy.

For the avoidance of doubt, Valory does not process or store user payment or any data, perform KYC/AML checks, or hold, custody or transfer of fiat or crypto funds: any processing or storage of user payments or user data, KYC/AML checks, or holding, custody or transfer of funds taking place in the process of fiat-to-crypto onboarding within Pearl is performed solely by Transak. Valory is not an intermediary, counterparty, or payment processor in any onramp transaction. Valory assumes no responsibility or liability for the performance, security, or data handling of Transak nor its integration, except to the extent such liability cannot lawfully be excluded.

6.2 Web3Auth

Web3Auth is a third-party authentication and wallet backup service that uses multi-party computation (MPC) technology. Web3Auth enables users to create a backup wallet to aid recovery of your main wallet used in Pearl using a social login, e.g. an email account. Part of the private key of said backup wallet is securely backed up via their chosen login method, and the other part is held by Web3Auth's infrastructure. Web3Auth acts as an independent service provider and may process limited personal data (e.g., identifiers tied to your Authentication Provider) in accordance with its own privacy policies. Neither Valory nor Web3Auth ever hold your full private key. Valory never accesses or stores keys or parts of keys or login credentials. You contract directly with Web3Auth under its own Terms of Use and Privacy Policy. Users are solely responsible for maintaining access to their authentication accounts via Web3Auth. Valory assumes no responsibility or liability for the performance, security, or data handling of Web3Auth nor its integration, except to the extent such liability cannot lawfully be excluded.

6.3 Zendesk

Pearl allows users to contact the Valory support team through Zendesk, a third-party support platform integrated into Pearl by Valory for handling support requests submitted by users using the “Contact Support” form in Pearl. When submitting the form, users are required to provide their email address, a description of the issue, and may optionally attach files, including app logs. This data is stored by Zendesk and is collected by Valory. The Valory support team may access, use, export, or analyze the data for support purposes. While any data use or support provision is handled by the Valory team, the full operation, processing, and management of the Zendesk platform and its integration is performed by Zendesk and subject to Zendesk's Terms of Use and Privacy Policy. Valory does not make any guarantees, warranties or representations regarding the timeliness, completeness, accuracy, or adequacy of any responses. Users acknowledge that the “Contact Support” form in Pearl is provided for convenience and clarity, and does not create any contractual obligations with Valory. Valory is not responsible for any errors, miscommunications, or actions resulting from the use of Zendesk, or for the content of messages submitted by users. Users remain solely responsible for their own decisions, actions, and precautions while using Pearl, including any reliance on support or feedback received from Valory and/or through Zendesk. Valory assumes no responsibility or liability for the performance, security, or data handling of Zendesk nor its integration, except to the extent such liability cannot lawfully be excluded.

6.4 Pett.ai

Pearl allows users to access agents built by various parties including Pett.ai, an independent third party that is not owned, operated, or controlled by Valory. “PettBro” is an agent provided and built by Pett.ai that performs actions on Pett.ai's game (hereafter “the Pett.ai Game”), for the purpose of taking care of a user's digital “pet” on the Pett.ai Game. PettBro is accessed via Pearl and operated and executed locally on the user's device. Pearl provides the infrastructure for accessing the agent, while Pett.ai provides the Pett.ai Game, including its logic, game environment, and backend services with which PettBro agents interact. The Pett.ai Game is powered by third-party services, “Pett.ai Third Party Services”, which are also independent from Valory. Pearl does not design, modify, or control the internal decision-making logic of the PettBro agent nor the Pett.ai Game and does not act as a game operator, decision-maker, or financial intermediary in relation to Pett.ai and the Pett.ai Third Party Services. When a user chooses to use a PettBro agent in Pearl they enable functionality that interacts with the Pett.ai Game and Pett.ai Third Party Services, which may change at any time. Pearl may then establish (directly from the user's device) ongoing and continuous communication with the Pett.ai Game and Pett.ai Third Party Services, including by means of a secure socket layer (SSL)-based persistent connection, in order to receive pet state updates and submit pet-related actions. PettBro involves continuous bidirectional data exchange and ongoing execution rather than a one-time or incidental connection. Pett.ai Third Party Services may include third-party authentication, identity, or verification services (including passwordless authentication mechanism using one-time passcodes (OTPs)) to facilitate user authentication and authorization. In connection with such interactions, data exchanged may include identifiers and metadata necessary to operate the functionality (such as the user's email address used to access the Pett.ai Game, pet-care action commands submitted by the PettBro agent, and pet state and performance information returned by the Pett.ai backend). Users acknowledge that Pett.ai collects and processes personal data as an independent data controllers in connection with the Pett.ai Game, including account identifiers, usage data, device and network information, and analytics data, as defined in Pett.ai's terms and privacy policy, and Pett.ai Third Party Services may also do so as independent data controllers in line with their policies, which are incorporated by reference and apply in addition to these Pearl Terms. Pett.ai does not store or persist data originating from the Pearl itself, however, Pett.ai processes and stores user data and game state data required to operate the Pett.ai Game. Valory does not control, determine, or influence how Pett.ai or Pett.ai Third Party Services process such data. Availability, performance, and response times of the Pett.ai, the Pett.ai Game and PettBro depend on Pett.ai and Pett.ai Third Party Services and are not guaranteed by Valory. You contract directly with Pett.ai and Pett.ai Third Party Services in relation to the Pett.ai Game. Valory does not operate, control, audit, or guarantee the Pett.ai Game, PettBro, or any other Pett.ai services, nor Pett.ai Third Party Services nor their services, and Valory makes no warranties regarding their availability, security, correctness, or performance. To the maximum extent permitted by law, Valory is not liable for any losses, damages, delays, failed actions, or other issues arising from or related to the services offered by Pett.ai and the Third Party Services nor their dependencies, including outages, authentication failures, or changes to services, rules or requirements). Virtual items, in-game currencies, and rewards have no guaranteed financial value and are not offered as investments, financial products, or profit-generating opportunities.